I received "VCRUNTIME140_1.dll is missing" when trying to run the game, what do I do?
You need to download and install “Microsoft Visual C++ Redistributable for Visual Studio 2019” from https://visualstudio.microsoft.com/downloads/ (located in the “Other Tools and Frameworks” section)
I received "CreateProcess() returned 5" when trying to run the game, what do I do?
If you use Avast AntiVirus, do the following:
Open the Avast user interface, go to Settings > General > scroll down until you see Exclusions > then add the extracted folder there.
If you are not using Avast AntiVirus and still receiving this message, please contact us.
Where are Natural Balance's saved games, logs, and client configurations stored?
You can delete (or rename) that entire folder should there be a need to wipe characters and / or reset settings when there are non-repairable issues.
Windows is asking for permission for node.exe, is that expected?
Yes, it is used for the local / offline version of the energy system’s server. That permission request is expected and required for that system to function.